Customer Service is important to us. Therefore, we wanted to provide easy access to a few commonly requested features of our site below. If you do not find what you are looking for on this page, please explore our Wildlife Research or Dog Recovery sections for more product-specific information. Or, call us at 1-800-842-4537 between 8:00 - 4:30 (CST) to speak to a Customer Service Representative in person.

Request Information:

• General Information Request Form -- Use this form to request additional information not specific to our Wildlife Research or Dog Recovery Products.
• Mailing List -- Click here to request to be added to our mailing list.

Provide Feedback:

• Customer Survey -- Click here to fill out the survey that you were sent with your recent order.
• Register Purchase -- If you bought your equipment from one of our distributors, we ask that you register your equipment so that our records will accurately reflect your correct warranty period.
• Website Comments -- Click here to submit feedback on what we could do to improve this website.

Return Equipment for Repair:

• Even the best products sometimes need service. Regardless of whether you simply need a battery change, routine maintenance, or are experiencing problems with your equipment, we will attempt to service your equipment in a timely and efficient manner. Click here for the procedure to follow when sending equipment to us for repair.

Frequently Asked Questions:

• General Tracking Questions -- Click here to access FAQ's that deal with using tracking equipment in general. For more product specific questions, please be sure to visit our Wildlife Research or Dog Recovery sections of this website.

Product Instructions:

• Find Product Instructions -- For your convenience, we have provided a page where you may download instruction documents for our products.